This policy explains how to change, cancel or get a refund on a bike service booked with Volt and Spoke. Because we provide a service rather than a physical product, the following applies in place of a standard returns policy.
Changing or cancelling a booking
You can change or cancel your booking free of charge by giving us at least 24 hours notice. Just email or call us and we will rearrange a time that suits you. For cancellations with less than 24 hours notice, where we have already travelled to collect your bike, we may charge a small call out fee to cover our costs.
Refunds
If we have not yet carried out your service, you are entitled to a full refund. If a service has been partly carried out, we will refund the balance for any work not done.
If something is not right
Every service is covered by our six month parts and labour guarantee. If you are not happy with the work, contact us and we will put it right. In most cases we will re inspect and correct the work rather than offer a refund, but we will always deal with you fairly.
How to request a change or refund
Email help@volt-and-spoke.co.uk or call 07482 489766 with your booking details and we will sort it out.
Questions? Email help@volt-and-spoke.co.uk or call 07482 489766.
