Privacy Policy – Volt Spoke Ltd

Last updated: 18/05/2026

This Privacy Policy explains how Volt Spoke Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, use our services, book repairs, or communicate with us.

By using our services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Volt Spoke Ltd
Clydebank, Scotland, United Kingdom
Email: help@volt-and-spoke.co.uk
Phone: 07482 489766

We are the “data controller” for the purposes of UK data protection law.

2. What Personal Information We Collect

Information you provide directly

This includes:

• Name

• Address

• Email address

• Phone number

• Bike details (make, model, repair notes)

• Payment information (processed securely by our payment provider – we do not store card details)

• Messages or enquiries you send us

Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages viewed

• Cookies and similar technologies

Information from third parties

We may receive information from:

• Payment processors

• Booking platforms

• Delivery or courier services (if applicable)

3. How We Use Your Information

We use your personal information to:

Provide our services

• Book and manage repair appointments

• Contact you about your repair

• Process payments

• Provide invoices or receipts

• Return your bike or parts

Customer support

• Respond to enquiries

• Handle complaints

• Provide after‑service support

Marketing (optional)

• Send updates, offers, or newsletters
  You can opt out at any time.

Security and fraud prevention

• Verify identity where necessary

• Protect our business and customers

Legal obligations

• Maintain financial records

• Comply with tax and regulatory requirements

4. Legal Basis for Processing (UK GDPR)

We process your information under the following lawful bases:

• Contract – to provide bike repair services you request

• Legitimate interests – running and improving our business

• Legal obligation – tax, accounting, and regulatory compliance

• Consent – for marketing communications

5. How We Share Your Information

We may share your information with:

• Payment processors (e.g., card payment providers)

• IT and website service providers

• Couriers or delivery partners (if returning items)

• Professional advisers (accountants, legal advisers)

We do not sell your personal information.

6. Cookies

We use cookies to improve website performance and understand how visitors use our site.
You can disable cookies in your browser settings, but some features may not work correctly.

7. Data Retention

We keep your information only as long as necessary:

• Repair records: up to 6 years (for tax and accounting)

• Enquiries: up to 12 months

• Marketing data: until you unsubscribe

8. Security

We take reasonable steps to protect your information, but no system is completely secure.
If you believe your data has been compromised, contact us immediately.

9. Your Rights (UK GDPR)

You have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent (for marketing)

To exercise these rights, contact us at [your email].

10. Children’s Data

Our services are not intended for children under 16, and we do not knowingly collect their data.

11. Third‑Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date.

13. Contact Us

If you have questions about this Privacy Policy or your data rights, contact:

Volt Spoke Ltd
Email: help@volt-and-spoke.co.uk
Phone: 07482 489766